eCommerce

eCommerce brands need service that separates them from their competition, service as a competitive advantage. Underguard has engineered it’s call center capabilities to help our client achieve more. Here are the ways we can help your company:

Customer Care / Support
Order Taking
Order Verification
Customer Retention / Saves
Subscription-based billing
Refund Mitigation
User Experience Support
Technical Support
New Product Launches
Seasonal Support & Sales
Welcome Calling
Product Support
First Call Resolution
FAQ
IVR
RMA
CRM

ecommerce

retail

Retail

Retailers know Brand Identity is key to business success. Underguard provides Retail business with the Speed, Quality, and Cost that are critical to business success.

Here is how we can help your Retail business:

Inbound Customer Care
Product Returns
Order Taking
Service Inquiries
Appointment Scheduling
Grand Openings
Customer Cancellations
Live Transfers
Self-Service IVR
First Call Resolution

Government

Underguard has the Capacity, Infrastructure, and Leadership to support Federal, State, and Local Government Services:

Overflow / Emergency Programs with Quick Launch
Appointment Scheduling
Account Resolutions
Insurance Programs
Adverse Events
Data Breaches
Dispatch
Issue Resolution
Technical Support
Weekend Support

government

Overflow Call Center

Underguard’s unique operating model combines the Speed, Quality and Cost for companies seeking a call center Overflow partner and Subcontractor solution. Underguard has the workforce, facilities, IT and economics allowing call centers to deploy inbound and outbound programs in partnership with Underguard and keep the same Quality, Performance and improve upon current Gross Margins.

Underguard can support your business Overflow needs:

Data Breaches / Adverse Events / Product Recalls
nbound Customer Care
New & Beta Product Launches
Order Taking
Seasonal Programs
Weekend Support
First Call Resolution

Marketing Programs

Internet Marketing product launches. Subscription-based product support. Digital Marketing programs. Infomercial Support. Seasonal Marketing programs.

Underguard has the experience to meet your Business Marketing needs:

Customer Retention / Save-A-Sale Support
Order Taking / Order Entry
Inbound Sales
Seasonal Volume Spikes
New & Beta Product Launches
Market Expansion
US / Canada Support

Marketing

Sub

Subscription Business Model

Underguard can elevtate your customer experience while helping you achieve your LTV goals for your business. Discover how we can help you achieve your lifetime value goals.

New Product & Campaign Launches
Order Taking
Seasonal Programs
Weekend Support
First Call Resolution
Customer Retention Support
CRM
Customer Accounts & Billing Support
Return Merchandise Authorization (RMA)

Startups

Startups can face a major challenge around customer experience , support needs and meeting SLA’s. A Startup business can experience periods of rapid graoth, scaling quickly, increasing caller demands and with it increasing the number of employees needed to serve your new customers. Underguard has the experience to meet your Startup business needs:

Market Expansion
US / Canada Support
Workforce & Capacity planning
Qucik Launch Support
Rapid Scalability

Startups